Acquisition Status and Error Codes

At the end of the web acquisition customer journey, the following query parameters are appended by the web client to the success or error URL before the end user is redirected by the browser.

Required items appear in bold type.

Name Description
accountId UUID of the account
workflowExecutionId UUID of the workflow
acquisitionStatus

Possible values:

  • SUCCESS

  • ERROR
customerInternalReference Customer internal reference for a request to link it in the customer backend
errorCode

Predefined list of error codes, only appended to errorUrl when acquisitionStatus is ERROR

Possible values:

  • 9100 (Error occurred on our server.)

  • 9200 (Authorization token missing, invalid, or expired.)

  • 9210 (Session expired after the user journey started.)

  • 9300 (Error occurred transmitting image to our server.)

  • 9400 (Error occurred during verification step.)

  • 9800 (User has no network connection.)

  • 9801 (Unexpected error occurred in the client.)

  • 9810 (Problem while communicating with our server.)

  • 9820 (File upload not enabled and camera unavailable.)

  • 9821 (The biometric face capture process failed, e.g. issue with iProov)

  • 9822 (Browser does not support camera.)

  • 9835 (No acceptable submission in 3 attempts.)

  • 9836 (Authentication Failure.)