Verification Reject Reasons

For a Netverify transaction, if a scanned or uploaded document has a status value other than APPROVED_VERIFIED, the verification data includes a rejectReason object that includes a code number and a description. A Jumio Platform transaction includes an overall decision that is based on the decisions rendered by each capability in the transaction workflow. Values corresponding to the reject reason descriptions are contained in nested decision.details.label fields provided by each capability.

For each Netverify document status the table shows the associated verification reject reason codes and descriptions, and the corresponding capability decision detail label in the Jumio Platform.

Document Status: APPROVED_VERIFIED

Netverify:
document.status

Jumio Platform:
Capability: code decision.details.label
APPROVED_VERIFIED All capabilities: OK
Document Status: DENIED_FRAUD

Netverify: verification.rejectReason
rejectReasonDescription

Jumio Platform:
Capability: decision.details.label

[100] MANIPULATED_DOCUMENT

IMAGE_CHECKS: MANIPULATED_DOCUMENT

[106] FAKE

IMAGE_CHECKS: FAKE

[107] PHOTO_MISMATCH

IMAGE_CHECKS: GHOST_IMAGE_DIFFERENT

[108] MRZ_CHECK_FAILED

DATA_CHECKS: MRZ_CHECKSUM

[110] CHIP_DATA_MANIPULATED

DATA_CHECKS: NFC_CERTIFICATE

[111] MISMATCH_PRINTED_BARCODE_DATA

DATA_CHECKS: MISMATCHING_DATAPOINTS

[112] CHIP_MISSING

IMAGE_CHECKS: CHIP_MISSING

[113] MISMATCHING_DATA_REPEATED_FACE

DATA_CHECKS: MISMATCHING_DATA_REPEATED_FACE

[114] DIGITAL_MANIPULATION

IMAGE_CHECKS: DIGITAL_MANIPULATION

[115] MISMATCH_HRZ_MRZ_DATA

DATA_CHECKS: MISMATCH_HRZ_MRZ_DATA

[116] SUPERIMPOSED_TEXT

IMAGE_CHECKS: SUPERIMPOSED_TEXT

[118] MISMATCH_FRONT_BACK

IMAGE_CHECKS: MISMATCH_FRONT_BACK

[119] HIGH_FRAUD_RISK

DATA_CHECKS: HIGH_FRAUD_RISK

[205] PUNCHED_DOCUMENT

IMAGE_CHECKS: PUNCHED

 

Document Status: DENIED_UNSUPPORTED_ID_TYPE

Netverify:
document.status

Jumio Platform:
Capability: decision.details.label
DENIED_UNSUPPORTED_ID_TYPE USABILITY: UNSUPPORTED_DOCUMENT_TYPE

 

Document Status: DENIED_UNSUPPORTED_ID_COUNTRY

Netverify:
document.status

Jumio Platform:
Capability: decision.details.label
DENIED_UNSUPPORTED_ID_COUNTRY USABILITY: UNSUPPORTED_COUNTRY

 

Document Status: ERROR_NOT_READABLE_ID

Netverify: verification.rejectReason
rejectReasonDescription

Jumio Platform:
Capability: decision.details.label

[210] CAMERA_BLACK_WHITE

USABILITY: BLACK_WHITE

[214] MISSING_FRONT

USABILITY: MISSING_PAGE

[209] MISSING_SIGNATURE

USABILITY: MISSING_SIGNATURE

[201] NO_DOCUMENT

USABILITY: NOT_A_DOCUMENT

[200] NOT_READABLE_DOCUMENT

USABILITY: BAD_QUALITY

[103] PHOTOCOPY_COLOR

USABILITY: PHOTOCOPY

[104] DIGITAL_COPY

USABILITY: DIGITAL_COPY

[211] DIFFERENT_PERSONS_SHOWN

IMAGE_CHECKS: DIFFERENT_PERSON

[213] INVALID_WATERMARK

IMAGE_CHECKS: WATERMARK

[300]  MANUAL_REJECTION

IMAGE_CHECKS: OTHER_REJECTION

[202]  SAMPLE_DOCUMENT

IMAGE_CHECKS: SAMPLE

 

Document Status: NO_ID_UPLOADED

Netverify:
document.status

Jumio Platform:
Capability: decision.details.label
NO_ID_UPLOADED USABILITY: NOT_UPLOADED