Usability

Usability checks are performed to ensure that the images captured of the government issued ID or Document are of sufficient quality to increase the likelihood of correctly completing the workflow execution.

Dependencies

The Country and ID type must be provided. If your integration uses the Web Client or SDK channels, this information is provided by the end user as part of the customer journey. If the images are uploaded via the REST APIs the information must be provided as a credential object of the account creation or update body. See also: credentials

Copy

Credential Block of Account Request

"credentials": [
                {
                  "category": "ID",
                  "country": {
                    "predefinedType": "DEFINED",
                    "values": ["USA", "CAN", "AUT", "GBR"]
                  }
                }
            ],

Supported Credentials

ID
Document

Decision Details Labels

Some labels may only be returned for specific credential types. An "X" in the column for the credential type indicates that the label may be returned.

Decision Type	Label	ID	Document	Description
NOT_EXECUTED	TECHNICAL_ERROR	X	X	An error prevented execution.
NOT_EXECUTED	NOT_UPLOADED	X	X	The image was not uploaded.
PASSED	OK	X	X	The images of the ID document are of sufficient quality to complete the transaction.
REJECTED	BLACK_WHITE	X		Black and white images are not supported.
REJECTED	MISSING_SIGNATURE	X		No signature detected.
REJECTED	MISSING_PAGE	X		The front and back pages of the document were required, but the user uploaded only one of them.
REJECTED	NOT_A_DOCUMENT	X	X	The image is not a recognized document.
REJECTED	PHOTOCOPY	X	X	The document in the image is a photocopy and not the original document.
REJECTED	BAD_QUALITY_IMAGE	X	X	The image is of insufficient quality for processing.
REJECTED	BLURRED	X		Blurry image.
REJECTED	GLARE	X		The ID is obscured by glare.
REJECTED	PART_OF_DOCUMENT_MISSING	X		Part of the document was excluded from the image.
REJECTED	PART_OF_DOCUMENT_HIDDEN	X		Part of the ID is hidden from view in the uploaded image.
REJECTED	DAMAGED_DOCUMENT	X		The document is damaged to the extent that the data is difficult to extract or the security features are difficult to check.
REJECTED	MISSING_MANDATORY_DATAPOINTS	X	X	One or more of the key data fields, such as First Name, Last Name or DOB, cannot be extracted. This rejection reason will only happen for Jumio Go transactions.
REJECTED	DOCUMENT_CONTENT_NOT_SUPPORTED		X	Only used for Document credentials, when the document content does not conform to the type specified in the account request.
REJECTED	DIGITAL_COPY	X		ID image is of a screen.
WARNING	UNSUPPORTED_COUNTRY	X		The document was issued by a country that is not configured for your organization.
WARNING	UNSUPPORTED_DOCUMENT_TYPE	X		The document type is not supported.