Usability
Usability checks are performed to ensure that the images captured of the government-issued ID or Document are of sufficient quality to increase the likelihood of correctly completing the workflow execution.
Dependencies
The Country and ID type can be determined in two ways, depending on the integration:
Auto-classification workflows: The system automatically detects the Country and ID type from the uploaded document.
Manual selection:
-- For Web Client or SDK integrations, this information is typically provided by the end user during the customer journey.
-- For REST API integrations, it must be specified explicitly in the credential object when creating or updating an account.
See also: credentials
Credential Block of Account Request
"credentials": [
{
"category": "ID",
"country": {
"predefinedType": "DEFINED",
"values": ["USA", "CAN", "AUT", "GBR"]
}
}
],
Supported Credentials
Decision Details Labels
Decision Type |
Label |
ID |
Document |
Description |
---|---|---|---|---|
NOT_EXECUTED |
TECHNICAL_ERROR |
X |
X |
An error prevented execution. |
NOT_EXECUTED |
NOT_UPLOADED |
X |
X |
The image was not uploaded. |
PASSED |
OK |
X |
X |
The images of the ID document are of sufficient quality to complete the transaction. |
REJECTED |
BLACK_WHITE |
X |
|
Black and white images are not supported. |
REJECTED |
MISSING_SIGNATURE |
X |
|
No signature detected. |
REJECTED |
MISSING_PAGE |
X |
|
The front and back pages of the document were required, but the user uploaded only one of them. |
REJECTED |
NOT_A_DOCUMENT |
X |
X |
The image is not a recognized document. |
REJECTED |
PHOTOCOPY |
X |
X |
The document in the image is a photocopy and not the original document. |
REJECTED |
BAD_QUALITY_IMAGE |
X |
X |
The image is of insufficient quality for processing. |
REJECTED |
BLURRED |
X |
|
Blurry image. |
REJECTED |
GLARE |
X |
|
The ID is obscured by glare. |
REJECTED |
PART_OF_DOCUMENT_MISSING |
X |
|
Part of the document was excluded from the image. |
REJECTED |
PART_OF_DOCUMENT_HIDDEN |
X |
|
Part of the ID is hidden from view in the uploaded image. |
REJECTED |
DAMAGED_DOCUMENT |
X |
|
The document is damaged to the extent that the data is difficult to extract or the security features are difficult to check. |
REJECTED |
MISSING_MANDATORY_DATAPOINTS |
X |
X |
One or more of the key data fields, such as First Name, Last Name or DOB, cannot be extracted. This rejection reason will only happen for Jumio Go transactions. |
REJECTED |
DOCUMENT_CONTENT_NOT_SUPPORTED |
|
X |
Only used for Document credentials, when the document content does not conform to the type specified in the account request. |
REJECTED |
DIGITAL_COPY |
X |
|
ID image is of a screen. |
WARNING |
UNSUPPORTED_COUNTRY |
X |
|
The document was issued by a country that is not configured for your organization. |
WARNING |
UNSUPPORTED_DOCUMENT_TYPE |
X |
|
The document type is not supported. |